IT Troopers – IT Troopers

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Information Technologies Experts

SERVICES

IT Service Management

ServiceNow® IT Service Management (ITSM) provides a modern service management solution in the cloud. Our single system of action allows you to consolidate tools, transform the way you deliver services, and improve customer experience. With ServiceNow ITSM, you can automate workflows, gain real-time visibility, and improve IT productivity, allowing you to switch your operational investments to innovation.

IT Operations Management

ServiceNow® ITOM Enterprise delivers a comprehensive and integrated set of ITOM capabilities that build seamlessly on your existing ServiceNow® IT Service Management (ITSM) investment. ServiceNow® Discovery helps create a single system of record for IT infrastructure spanning data centers and clouds. ServiceNow® Event Management reduces event floods from monitoring tools and provides a single dashboard to proactively identify service issues.

HR Service Delivery

Whether it’s something simple like fixing a paycheck discrepancy or more complex moments like onboarding, a promotion, paternity leave, or relocation, each and every one of these moments is an opportunity for an organization to truly differentiate themselves by providing great service to employees. The level of service they receive during these moments directly impacts the overall employee experience. ServiceNow® HR Service Delivery is an integrated suite of applications designed to create a consumer-like service experience, while increasing HR productivity

Governance, Risk and Compliance

ServiceNow Governance, Risk, and Compliance (GRC) helps transform inefficient processes across your extended enterprise into an integrated risk program. Through continuous monitoring and automation ServiceNow delivers a real-time view of compliance and risk, improves decision making, and increases performance across your organization and with vendors. Only ServiceNow can connect the business, security, and IT with an integrated risk framework that transforms manual, siloed, and inefficient processes into a unified program built on a single platform.

Customer Service Management

ServiceNow® Customer Service Management (CSM) goes beyond traditional customer service solutions to delight your customers—consumers or businesses—with proactive service from issue to resolution. Resolve complex issues end-to-end by engaging other departments in the resolution of the root cause of issues, identifying permanent solutions, and improving product quality. Add ServiceNow® Field Service Management to CSM to give customer service visibility into on-site repairs. With access to real-time operational health of customers’ products and services, agents receive alerts of potential issues before the customer is even aware.

IT Business Managment

ServiceNow® Configuration Management Database is an easy-to-use, cloudbased single system of record for infrastructure and service data. The CMDB helps organizations better understand the IT environment particularly in the areas of business service impact analysis, asset management, compliance, and configuration management. When paired with ServiceNow® Service Mapping, the ServiceNow CMDB becomes service-aware and enables ServiceNow applications to also be service-aware.

ABOUT US

With headquarters in Queretaro, Mexico, IT Troopers provides superior consulting services for managing the implementation of IT Service Management Systems in the financial, manufacturing, healthcare, retail and entertainment industry, serving both the domestic and international sectors. IT Troopers brings a fresh and innovative approach to consulting services, acting as liaison between the end-user and the service management processes. Our goal is to exceed the expectations of every client by offering outstanding customer service, increased flexibility, and greater value, thus optimizing system functionality and improving operation efficiency. Our associates are distinguished by their functional and technical expertise combined with their hands-on experience, thereby ensuring that our clients receive the most effective and professional service. As experts in Service Management systems and distribution, IT Troopers is involved in every stage upon client selection of ITSM Systems software from implementation to completion offering continual functional and technical support. Our extensive skills encompass all aspects of implementation and operation, including business requirements definition, development of functional specifications for client approval, system design, and overseeing development teams customizing software to fit specific client needs. Typically, we are on-site at the retailer’s locations handling client contact, providing functional and technical training and support, and resolving any and all troubleshooting issues that arise when the client transitions to Go Live.

MISSION

Maximize our clients’ business potential with customized solutions and with our experience in process improvement. Providing support and help through our IT partners highly trained to solve the needs of our clients with technology services based on the implementation of intelligent processes for your company. With our services IT TROOPERS minimizes costs, processes and risks with attachments technologies, maximizing business opportunities in companies through a concept of innovation and development of intelligent services with cutting-edge technology.

VISION

To be one of the leading companies in technological transformation focused exclusively on adopt the most advanced innovations for the development of your business. It Troopers offers in a unique way to companies digital capabilities, consulting and extreme technology with unparalleled experience in Mexico and the world.

VALUES

eam Work
The immediate value to the un ion of the work of our collaborators with the need of our clients reflects the internal communication of It Troopers as a work team.
revolutionary
We insist on excellence in everything we do for our clients and ourselves.
perating with attitude
We work with the best attitude every day in It Troopers with focus on personal results, as a company and with our clients, we expand the development of skills and talents to meet the needs of our customers.
rientation, direction and commitment
Our success is based on the understanding of our clients, with whom we have committed to provide a service providing exceptional value, in a timely manner.
assion
We are proud to be passionated about exceeding the expectations of our customers and our ITs.
xcel with leadership
We lead from the front line, with integrity and using the facts to support our opennes and application of values. We create an environment of positive change based on collaboration and trust.
espect
Unbreakable value between our employees and our customers.

LEARN TO INNOVATE

GREAT PLACE TO WORK
En IT Troopers contratamos e invertimos en talentos de primer orden. Creemos que la diversidad hace que nuestro equipo sea más fuerte y, por este motivo, estamos comprometidos con la promoción de la diversidad y con la garantía de igualdad de oportunidades y de un trato justo para todos.
Queremos cambiar la industria desarrollo tecnológico en México
y el mundo través de la creación de tecnología y aplicaciones,
brindando empleos de calidad y que generen valor dentro de las
empresas en el mundo y en nuestra sociedad.