With headquarters in Queretaro, Mexico, IT Troopers provides superior consulting services for managing the implementation of IT Service Management Systems in the financial, manufacturing, healthcare, retail and entertainment industry, serving both the domestic and international sectors.  IT Troopers brings a fresh and innovative approach to consulting services, acting as liaison between the end-user and the service management processes.  Our goal is to exceed the expectations of every client by offering outstanding customer service, increased flexibility, and greater value, thus optimizing system functionality and improving operation efficiency.  Our associates are distinguished by their functional and technical expertise combined with their hands-on experience, thereby ensuring that our clients receive the most effective and professional service. As experts in Service Management systems and distribution, IT Troopers is involved in every stage upon client selection of ITSM Systems software from implementation to completion offering continual functional and technical support.  Our extensive skills encompass all aspects of implementation and operation, including business requirements definition, development of functional specifications for client approval, system design, and overseeing development teams customizing software to fit specific client needs.  Typically, we are on-site at the retailer’s locations handling client contact, providing functional and technical training and support, and resolving any and all troubleshooting issues that arise when the client transitions to Go Live.